Technology in the age of incompetence?

Let me rant for a moment ...

Thanks to a 'donate' button on my website (which I have now changed to one more suitable - even though they don't have one on the merchant site and no instructions on how to create anything similar), a certain merchant program, world-wide, decided I was a charity and asked me to provide my registration certificates .. and various other documents .. to prove I was me, and a charity. Since I never registered with that merchant program as a charity to start with, and only used their donate button button so that people could decide how much of a gift they wanted to give me, once in a while, for all the work I do around the world solving paranormal programs .. I took their message for spam to start with, and ignored it. The third time it arrived I checked my account, and low and behold, it was 'limited'. People can pay in, but I can't get the money, and this is after having the button on my site for a few years now?

Sigh .. one of their requests was for a birth certificate .. the other was for utility bills to prove I live where I do. Well, guys, I don't pay utilities on this property. The bills are in my partner's name because he's been here far longer than me, or the owner of the house's name, who has owned it longer again. And then I was thinking .. how would my birth certificate prove who I was now and where I live? It has neither my (ex) married name, which I use for legal documentation, nor does it have this address, and I wasn't even born in Victoria!

So I sent the merchant company as many of the documents I could, not including the birth certificate, because I do not have a copy, and a few others to try and help (two of which have my legal name, address and date of birth and are government documents), and I am still waiting for them to get back to me. It's been three weeks now, since this muddle started, and I am still getting 'please send us your documents' emails from them two or three times a week? Why? Did they forget to click off the button that says 'she has already done this'? And some emails seem to be addressed by to my legal name and some to my business name .. have they got me in two files now? So I rang them today .. and it seems I'm still registered as a charity with them, although the first man I spoke to three weeks ago was supposed to have changed that bit of nonsense back then, at the time.

Is it any wonder I lost my temper .. but not with the lady on the phone, trying to communicate through a very faulty 'connection' .. that I think goes to America?

Hmm....
Love & Peace
Ama